The EvoCloud platform is built to evolve quickly. New features are always in the works. 

SimpleSend™ Features in Development

We are exploring a few new features for SimpleSend™ some are available now but just hidden.
New Features:

• Two-Way Texting - This feature will allow residents to text your city and get a menu of interactive services as well as the ability to text an AI agent for information. Since the AI Agent will be trained on your website's content and how your city operates, it can respond intelligently. Examples include; creating a 311 ticket from a test, retrieving dates from calendars for the next meeting, texting MMS back and forth for requesting meeting agendas. 
• AI ChatBot - Chatbot on your website that isn't just trained on your pages like other solutions out there. This is powered by a custom Anthropic Claude AI service that has guardrails in place so that it only answer questions about your website. 
• Live Operator Chat - A true livechat system that can be assigned to departments for answering questions live. When operators are not available, the system can revert to an AI chatbot or to sending request emails. 

Simple311™ Features in Development

• Text-to-Ticket - a new way to create 311 tickets by text message. Residents can create a 311 ticket by simply texting your city. 
  • Benefits:
    • No website account needed.
    • No mobile application needed.
    • Phone GIS Location features make it easier to locate issues without an address. 
    • Push notifications via SMS back to the resident as tickets are serviced. 
    • Built into your website and our platform - no third party domain to go to.