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311 System Fixes and Improvements

  • The submit button was not working for some customers due to the new CAPTCHA integration - FIXED.

  • The steps to completing a 311 ticket have been redesigned and cleaned up. We will keep refining this.

  • A new stepper graphic was added to the top of the 311 steps.

  • Step 3 was offset at the top of the page - FIXED.

  • 311 Buttons for each step all moved to the bottom center of the screen to be consistent.

  • The overall Map for seeing all tickets was missing our new openstreetmaps integration - FIXED.

What is next for Simple311:

  • A new public facing 311 manual for residents to use.

  • Further refinements to the 311 ticket intake system

  • New SMS Text-to-Ticket system for accepting text message complaints and automatically routing them into the 311 system (later in 2026)

More: CMS Feature Updates