We are building a 2-way texting engine that will be part of our SimpleSend suite.
This is also tied to appointments, so residents can schedule an appointment via text.
The first implementation is a live one for a customer where residents can text "pickup" to the city's new SMS number, then it creates the pickup appointment automatically.
Eventually the 2-way texting will be useful for other services:
- Submit a 311 ticket as text. (GPS located, attach photos via mms, get alerts) - this eliminates the need for a mobile app from the app store entirely.
- Request the latest meeting agenda as text.
- Sign up for emergency messages via text and it sends a link to the PDF back as text.
- Sign up for facility closures for Parks and Rec.
- Sign up for news alerts via text.